If I've talked to you in person or on the phone since Sunday, or if you're my friend on Facebook, you may have already heard my news: I'm engaged! Cathy and I are planning to get married next summer.
Cathy is smart, funny, beautiful, athletic, understanding, and caring. She's my best friend and the love of my life. I'm thrilled to be able to spend the rest of my life with her. (I'd be lying if I claimed I wasn't nervous though. This is a big step!)
If you want to see some pictures from the proposal, I posted some on Facebook, along with the story of how it happened. You don't even need to be a Facebook member to see it!
Thursday, November 26, 2009
Friday, November 13, 2009
Driving away a customer
Recently, the Movie Gallery store near my house shut down. I was disappointed, because they occasionally called me to offer me free movie rentals. So when I went to rent a movie recently I had to check out other nearby stores.
I went to Rogers Plus, found a movie I wanted to rent, and went to sign up for a membership. The guy informed me that memberships cost $10 per year, but by renting or buying movies there I'd earn points. It would take 15 rentals (or less purchases) to earn enough points to earn back the $10. I'm guessing I don't rent 15 movies per year, especially now that I have a girlfriend. (Now I'm at home alone less often on weekends.) So I left the movie on the counter, said, "I'm not renting this," and walked out of the store.
Then I went to Blockbuster. They had the same movie there, and they didn't make me pay $10 for a membership. They had an optional rewards program that cost $10, but they didn't make me sign up for it.
I wonder if Rogers' $10 program is optional. If it is, their employee sure didn't do a good job of making that clear. If I misunderstood him, I would think he would've figured it out when I changed my mind about renting the movie. Or maybe he gets paid commission for everyone he signs up for that program, so he didn't want me to think it's optional. If that's the case, it backfired. Maybe it didn't hurt him any more than if I'd just rented the movie without signing up, but it hurt his employer. I'll probably never rent a movie there unless they tell me that the $10 program is optional.
I went to Rogers Plus, found a movie I wanted to rent, and went to sign up for a membership. The guy informed me that memberships cost $10 per year, but by renting or buying movies there I'd earn points. It would take 15 rentals (or less purchases) to earn enough points to earn back the $10. I'm guessing I don't rent 15 movies per year, especially now that I have a girlfriend. (Now I'm at home alone less often on weekends.) So I left the movie on the counter, said, "I'm not renting this," and walked out of the store.
Then I went to Blockbuster. They had the same movie there, and they didn't make me pay $10 for a membership. They had an optional rewards program that cost $10, but they didn't make me sign up for it.
I wonder if Rogers' $10 program is optional. If it is, their employee sure didn't do a good job of making that clear. If I misunderstood him, I would think he would've figured it out when I changed my mind about renting the movie. Or maybe he gets paid commission for everyone he signs up for that program, so he didn't want me to think it's optional. If that's the case, it backfired. Maybe it didn't hurt him any more than if I'd just rented the movie without signing up, but it hurt his employer. I'll probably never rent a movie there unless they tell me that the $10 program is optional.
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